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A Recall? & More A/C Stuff


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Well, I brought Gossamer in to have the sensor and cam for the A/C replaced, and when it was done and I got the paperwork for the repair, I noticed the following listed as "Job #2":

OPEN RECALL 13128

SOFTWARE ENHANCEMENT UPDATE

OPEN RECALL.

COMPLETE.

When I questioned what that was about, I was told that it was an update to fix some bugs in the vehicle software.

I do know that it deleted my phone from the MyLink radio (I had to pair it again), but other than that I haven't seen any differences - yet.

Oh, and before anyone says it, NO it was not the radio update to add BringGo, and TuneIn - that was already done.

Now as far as the A/C "fix", I can not really say yet if it is an improvement or not.

When I drove home from the dealership (50+ miles) the temperature on the radio said 82°, but it was overcast, drizzling and starting to get dark. :sing_rain:

I can say that the temperature inside the car got down to 71°, and for the first time since I got the car I actually lowered the fan speed to 3!

Before this "fix", the A/C would only cool the interior about 7° lower than the outside temp, and now it cooled to 11° below (before I lowered it), but there was no direct glaring sunlight on the car, so I'll have to reserve my judgement until I test it during the hot sunny days ahead, but I have my fingers crossed. :)

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I had the exact same work done to my car last Monday, paperwork states, "Replaced ETS Sensor, & Temp. cam link, as per Doc.#3556582. Then a lot of gibberish, then further down, "V2838 Software enhancement installed, Completed Campaign# 13128". Nothing mentioning a recall. In any case, I wish you better luck than I had, it does seem to blow a bit colder, but then it gets back into the temperature variations again. Never actually getting warm, but fluctuating between cool, and cold. In my estimation, maybe a slight improvement, but not a fix.

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Anything is possible, but the A/C "fix" was listed as Job #1 (with the PI # that covered the BCM update) and the "recall" was listed as Job #2.

Well, I see where you put they changed the cam/sensor. I guess if it was two different software updates completed...i'd think it would be mentioned in two different areas. That, or they didn't do the BCM update on your car, for some reason.

Edited by respdoc
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Whether it is the BCM update or not, the point is that it is listed as an "open recall" on the paperwork.

Ok...but that's not really the point. Many (including myself) are trying to get to the bottom of the A/C issue. Mine had the BCM update with no marked change. If there is another software update out there...many would probably like to find out about it.

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Yes, it is the point. I shared the information that there is something listed as an open recall on my vehicle because myself and many others are trying to get to the bottom of the A/C issue. If you had the BCM update done, and your paperwork does not list this "software enhancement update" (as WaltK's does), you obviously didn't get it, didn't need it, or the dealership didn't put it on the paperwork. The thing to do if it isn't on your paperwork is to call your service advisor and ask if your car needs it. I can't do anymore but share the info I have, and I really didn't have to do even that.

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Yes, it is the point. I shared the information that there is something listed as an open recall on my vehicle because myself and many others are trying to get to the bottom of the A/C issue. If you had the BCM update done, and your paperwork does not list this "software enhancement update" (as WaltK's does), you obviously didn't get it, didn't need it, or the dealership didn't put it on the paperwork. The thing to do if it isn't on your paperwork is to call your service advisor and ask if your car needs it. I can't do anymore but share the info I have, and I really didn't have to do even that.

You're confusing what was wrote. Waltk stated his said nothing about recall wording on his paperwork but the BCM update was done. Per the bulletin....it appears all Sparks are to BCM updated with the sensor being optional (based on manu. date).

Regardless...it really doesn't matter how it was or wasn't worded on someone's paperwork...but if in fact there are two distinct software updates available or just one "BCM update".

Edited by respdoc
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Yes, it is the point. I shared the information that there is something listed as an open recall on my vehicle because myself and many others are trying to get to the bottom of the A/C issue. If you had the BCM update done, and your paperwork does not list this "software enhancement update" (as WaltK's does), you obviously didn't get it, didn't need it, or the dealership didn't put it on the paperwork. The thing to do if it isn't on your paperwork is to call your service advisor and ask if your car needs it. I can't do anymore but share the info I have, and I really didn't have to do even that.

Thanks for sharing the information. I had the BCM update last Saturday as well, and it was specified as a BCN update on my work description. I will talk to my dealership when I take the car in for the second compressor replacement and a couple of filters, that will be ordered today. Hmm, if I did not have patience before this issue, then I am learning to be patient now. ;)

Edited by whoknew1985
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You're confusing what was wrote. Waltk stated his said nothing about recall wording on his paperwork but the BCM update was done. Per the bulletin....it appears all Sparks are to BCM updated with the sensor being optional (based on manu. date).

Regardless...it really doesn't matter how it was or wasn't worded on someone's paperwork...but if in fact there are two distinct software updates available or just one "BCM update".

Let's see if I can try to explain this one more time. As I said in the first place, I don't know if it is a separate update or the same update. You are confusing things. Walt said he has the same update listed (13128) and neither him nor I said anything about it being the BCM update or a different one. I was trying to be helpful by pointing out that WHATEVER was done to my car was listed as an open recall. Nothing more, nothing less. You brought up the BCM update after I had already stated that when I questioned the service advisor, he told me it was to fix some bugs in the software. No matter how many times you question what was done, it will not change the fact that I stated exactly what my paperwork states. Since the document number listed (3556582) includes updating the BCM along with changing the parts, it IS possible that it is a different update, while it is possible that it is the same update, but you seem intent on trying to prove that I am wrongly saying it is a different update, when I have done no such thing. I'm done with this.
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I'm done with this.

I'm glad to hear that...since it seems like you feel more interested in arguing than helping to solve the question of either one or two separate updates. Service write-up wording makes no difference to me...just figuring out what was done.

Since (in the other thread)..as of yesterday...the "Chevy Specialist" gave no additional logical solutions to a members case...it would seem no additional software/recall/etc is available in addition to the cam/sensor/BCM update previously mentioned, at this time.

If something changed, or became available since yesterday...that is something to investigate further.

Edited by respdoc
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You seem to want to argue with me for some reason. :stirpot:

I gave the info I had, and all you've done is question it. If I had more info, I would have posted it.

Or do you think I'm holding back some vital piece of info for some nefarious reason?

I gave you the damn information, and since it was already done on my car, "I" don't need to find out if it is the same or a different update.

If you want to "investigate further", all you have to do is look at your paperwork.

If it does not state the update, then it is up to YOU to call your service advisor and ask if it is the BCM update you got or not.

Questioning me will not get you any answers since as I've stated repeatedly I already posted what I have. :banghead:

I am hoping that being Walt's doesn't say it is an open recall (whatever the hell that means) that it has been upgraded since he had it done.

It's doubtful, but I can hope.

As far as the Chevy Specialists go, I had one tell me that they were waiting for my new compressor to come in - a week AFTER it was already installed, and another that didn't even know about the issued upates, so don't put too much faith in what they do or don't know.

I should have just not posted anything and saved myself the trouble.

This is the same crap that always goes on with these forums.

"No good deed goes unpunished".

Edited by Gossamer
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I had the exact same work done to my car last Monday, paperwork states, "Replaced ETS Sensor, & Temp. cam link, as per Doc.#3556582. Then a lot of gibberish, then further down, "V2838 Software enhancement installed, Completed Campaign# 13128". Nothing mentioning a recall. In any case, I wish you better luck than I had, it does seem to blow a bit colder, but then it gets back into the temperature variations again. Never actually getting warm, but fluctuating between cool, and cold. In my estimation, maybe a slight improvement, but not a fix.

Maybe I'll actually get lucky and it's been upgraded since you had it done and that's why my papers say it's an open recall (I won't hold my breath though)! ;)

Mine doesn't have the V2838 number, just the 13128.

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Thanks for sharing the information. I had the BCM update last Saturday as well, and it was specified as a BCN update on my work description. I will talk to my dealership when I take the car in for the second compressor replacement and a couple of filters, that will be ordered today. Hmm, if I did not have patience before this issue, then I am learning to be patient now. ;)

I just hope it helps! :)

Yeah I know what you mean about patience - this was the fifth time I brought my car back! :hammer_self:

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Let me try to clear things up a bit. I had my car serviced on 8/25. (last Monday) Besides installing the updated cam, and the new sensor, it had the BCM software update. The only current update available for the Spark. According to the NHTSA, as of 7am this morning, there has been no recalls issued for the Spark. The actual wording on the service order is really irrelevant, I've watched these guys hunt and peck on the keyboard, making up the receipts. As long as they list all the parts used, and list a general description of what was done to the car, it works for them. These are submitted to GM, for reimbursement purposes, no two are alike. If there was a general recall, we would be notified, but being I spoke to a GM rep just yesterday, who is familiar with my case, and what has been done to my car, if there was a recall, he would have told me.

I hope I have been able to clear up any confusion. The NHTSA site, lists recalls on a daily basis, so it is easy to check. :)

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When I got to the dealership, my regular service writer was not available, and when I sat down with the one that checked me in, I told him that I was there to have the parts (cam & sensor) that were ordered last week installed.

When he got on the computer, he said: "Oh! There is a recall on your car", and I took it to mean that he was talking about the PI1310A.

I didn't question him because he was not aware of the previous attempts at fixing the car.

When I got my car back my regular service writer was there and it was him who I asked about the "open recall" since that is what it said and he told me that it was to fix some bugs in the software.

Does that mean it is a different update than the one you got?

No, and I'm not saying it is or it isn't.

All I said from the beginning is that it is listed as an "open recall" on an official, legal (yes they are admissable in court) Chevrolet dealer's work reciept.

I never said it was or wasn't anything else or claimed it was an offical NHTSA recall (I checked and I know that there is no recall listed on safercar.gov).

I don't even have any idea of what an "open recall" is.

Hell, maybe they don't have to inform the NHTSA since it is not a safety issue.

Whatever it is though, I don't care anymore.

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Your dealership called it an "open recall", mine called it a "campaign", who the hell cares, what it's called, it doesn't work.

Agreed and time to lay this to rest, Gossamer. I am "glad" you posted but this thread should probably be merged with the other existing A/C thread...since it appears no new "recall, service bulletin, and/or group hug" has been issued on the Sparks A/C issue, to date.

Edited by respdoc
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Your dealership called it an "open recall", mine called it a "campaign", who the hell cares, what it's called, it doesn't work. I hope they do issue a recall, so we can already put this issue at rest. :doh:

Sorry I left it the way I did. I was called away from the computer.

What I had intended to say after "whatever it is though, I don't care anymore." is:

As long as it works, they could call it an ice cream soda for all I care.

I'm keeping my fingers crossed that whatever they did will fix the problem, but I'm not holding my breath.

If it is not working to my satisfaction, the car is gone.

Five times was/is enough!

Who knows, I may end up with a 2014 Spark! :)

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Agreed and time to lay this to rest, Gossamer. I am "glad" you posted but this thread should probably be merged with the other existing A/C thread...since it appears no new "recall, service bulletin, and/or group hug" has been issued on the Sparks A/C issue, to date.

I'll settle for the group hug (and I'm not a touchy feely kinda guy), as long as it cold inside my car! :hysterical:

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Im sorry whats this bcm update?? Something wrong with the body control module? Our car is running flawlessly...dont want the dealer fiddlin with it

Originally, the BCM update was supposed to be just for the people that were having A/C problems according to the "fix" that was released. But I wonder if they are going to do it to all the Sparks as a preventative measure now.

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First what's a "open recall" and second, someone said something about a new bulletin of a "BCM Update" and " sensor optional". What's this? And where can I read the bulletin??

As far as the "open recall" that was part of why I posted it in the first place - because I have no idea - hence the question mark (although I do have some guesses), and I wanted to know if anyone else was told that there was an "recall" open or not.

I think what the poster was referring to was the document (#3556582 or PI1013A)that was posted in one of the A/C threads.

It stated that if the vehicle was built after 11/21/12 that they should check to make sure that the vehicle had the latest BCM updates, but those built before were supposed to get the sensor and cam change along with the BCM update - presumably, since the two pages (of the 4 page) document posted does not say anything about the update for the earlier built cars.

So the sensor would be optional depending on when the car was built.

Edited by Gossamer
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