Greg_E 211 Posted May 21, 2014 Author Share Posted May 21, 2014 Tempted to make them rent me a car and let it sit there until I need it. Link to post Share on other sites
WaltK 305 Posted May 21, 2014 Share Posted May 21, 2014 (edited) I haven't received any correspondence either, although the work has already been done. Edited May 21, 2014 by WaltK Link to post Share on other sites
Chevrolet Customer Care 25 Posted May 21, 2014 Share Posted May 21, 2014 I just got a letter in the mail on Monday from Chevy about this program. I believe I already got the fix back in April if this pertains to the #13434 thing. Hey there, I can definitely look into this for you, and provide you with an answer to your questions. Please send me a PM with your VIN for confirmation. Thanks! Patsy G Chevrolet Customer Care Link to post Share on other sites
Dgolden 7 Posted May 22, 2014 Share Posted May 22, 2014 Hey all! Been a while, I no longer have my spark but just got this letter in the mail today: Dear Mr. Golden: We have learned that your 2013 model year Chevrolet Spark may have a condition where the air conditioning (A/C) system does not work or cools intermittently due to inaccurate control of the evaporator temperature sensor. Your satisfaction with your Spark is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it. What we will do: Your Chevrolet dealer will inspect and, if necessary, replace the A/C compressor. Your dealer will also, if necessary, replace the Evaporative Air Temperature (EAT) Sensor, install a low pressure switch adaptor kit, and reprogram the Body Control Module. This service will be performed for you at no charge until April 30, 2016. After that, any applicable warranty will apply. What you should do: To limit any possible inconvenience, we recommend that you contact your Chevrolet dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date. If you have any questions or concerns that your dealer is unable to resolve, please contact the Chevrolet Customer Assistance Center at 1.800.222.1020. We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Spark provides you with many miles of enjoyable driving. --Jim Moloney General Director - Customer & Relationship Services ---------------------------------- I can scan the letter if it will help any of you but that's word for word what they sent me. Hope it helps some of you! Link to post Share on other sites
bluer101 241 Posted May 22, 2014 Share Posted May 22, 2014 In that letter, "if necessary" means that if you have had any of those previously replaced than that will not be done. Whatever has not been done on those list of parts then your a Spark will get them. But all those parts have been previous fixes. Link to post Share on other sites
jibb3r 29 Posted May 22, 2014 Share Posted May 22, 2014 I received my letter yesterday. I'm holding off until there's more confirmations that it's an improvement. Link to post Share on other sites
Shane Duus 6 Posted May 25, 2014 Share Posted May 25, 2014 Got our letter thursday. made an appt. for tomorrow...we shall see!! Link to post Share on other sites
Trancer07 30 Posted May 26, 2014 Share Posted May 26, 2014 (edited) I'm pretty sure this is THE FIX. There have been several pretty warm days over the last couple of weeks. Cabin temp stays nice and cool even at red lights. Edited May 26, 2014 by Trancer07 Link to post Share on other sites
WaltK 305 Posted May 26, 2014 Share Posted May 26, 2014 I'm on my second day of 90+ deg.and high humidity, a/c is behaving flawlessly. I agree, this is what we've been waiting for. Link to post Share on other sites
bluer101 241 Posted May 27, 2014 Share Posted May 27, 2014 This is great news people. I'm swinging by my dealer this week with letter in hand. Link to post Share on other sites
Greg_E 211 Posted May 27, 2014 Author Share Posted May 27, 2014 Tuesday mine goes in for this, an oil change, and a large list of other things. I expect to pick it back up with nothing but the oil and filter changed with a long list of no problem found Link to post Share on other sites
bluer101 241 Posted May 28, 2014 Share Posted May 28, 2014 Tuesday mine goes in for this, an oil change, and a large list of other things. I expect to pick it back up with nothing but the oil and filter changed with a long list of no problem found I hope for your sanity that the do everything for you. I ran out of time today to swing by the dealer. I'm going to try tomorrow. Let me know what they say about the recirculate flap and I will keep you informed too. Link to post Share on other sites
Chevrolet Customer Care 25 Posted May 28, 2014 Share Posted May 28, 2014 Hello Steve, If you would like our assistance throughout the process of working with your dealership, please let us know. We can be reached via private message and are more than happy to help anyway that we can. Also feel free to send us a private message to keep us updated or if you have any additional questions. Sincerely, Laura M. (assisting) Chevrolet Customer Care Link to post Share on other sites
Trancer07 30 Posted May 29, 2014 Share Posted May 29, 2014 I just got a letter in the mail on Monday from Chevy about this program. I believe I already got the fix back in April if this pertains to the #13434 thing. Hey there, I can definitely look into this for you, and provide you with an answer to your questions. Please send me a PM with your VIN for confirmation. Thanks! Patsy G Chevrolet Customer Care That's alright. Thanks for the offer, but I noticed at the bottom of the letter it has the "13434". Link to post Share on other sites
Chevrolet Customer Care 25 Posted May 29, 2014 Share Posted May 29, 2014 Hi Trancer07, You are more than welcome. Thank you for letting us know. If additional concerns or questions arise, don't hesitate to send us a private message for assistance. Laura M. (assisting) Chevrolet Customer Care Link to post Share on other sites
leighmaxwell 6 Posted June 3, 2014 Share Posted June 3, 2014 I had my ac fixed over the weekend and it is working great. It actually gets cold now. It used to take 30 mins to get tepid inside. It has been in the 90's these past few days and I'm confortable in my car. Such a treat. Leigh Link to post Share on other sites
njresler 14 Posted June 6, 2014 Share Posted June 6, 2014 Mine goes in Tuesday to get assessed. I have had no a/c issues until now. It started a few days ago maybe a week. Cold doesn't work at idle or Low speed in fact at idle it's much cooler with the windows down. It's 80-90 in my area during most of these days. Link to post Share on other sites
Chevrolet Customer Care 25 Posted June 7, 2014 Share Posted June 7, 2014 Hey njresler, Sorry for the air conditioning issues you've recently encountered with your Spark. If you would like to further discuss your situation and keep us updated after your dealer visit on Tuesday, please feel free to send us a private message that includes your full contact information, VIN and dealer name. We are here to assist anyway that we can and would like to ensure your A/C issue gets resolved. Regards, Laura M. (assisting) Chevrolet Customer Care Link to post Share on other sites
walt2137 1 Posted June 10, 2014 Share Posted June 10, 2014 Thank You Patsy G Chevrolet Customer Care for the fast answer you furnished to a question on a fuse I D that i could not get from the service mgr at two dealers and these guys did try to furnish the info they went to the wiring diagram to try and identify the brake light fuse and just could not figure it out. In case anyone else needs to know the body control module 4 ( fuse 7 ) is for the right brake light, the body control module 5 ( fuse 8 ) is for the left brake light. Walt Link to post Share on other sites
Chevrolet Customer Care 25 Posted June 10, 2014 Share Posted June 10, 2014 Hey there walt2137, You're more than welcome. Please let us know if you have any other questions or concerns. We will be glad to help! Kristen A. (Assisting Patsy) Chevrolet Customer Care Link to post Share on other sites
austex04 48 Posted June 11, 2014 Share Posted June 11, 2014 I got mine done today, at another dealer becouse the first dealer I went to never returns calls or can answer simple questions after waiting a month for parts. No more cool/warm air, yay! They even rotated my tires for free, and washed the bugs off. Dealer #2 in Federal Way just won a new customer. This is the fix all of us have been waiting for. Link to post Share on other sites
Chevrolet Customer Care 25 Posted June 11, 2014 Share Posted June 11, 2014 I'm pleased to hear that your dealership visit went well austex04. Please let us know if you have any other questions or concerns with your vehicle. We will be glad to help! Kristen A. Chevrolet Customer Care Link to post Share on other sites
jckstraw 0 Posted June 12, 2014 Share Posted June 12, 2014 I received the aforementioned letter and called the dealership (Monday 06/02/2014) where I purchased my vehicle to make an appointment as recommended in the letter, to ensure that parts would be on hand. My appointment was for 06/06/2014 (Friday). The person with whom I made the appointment even indicated at the time I called, that the parts would not be an issue. I had my car into the service department about 8AM Friday with the intention of picking it up first thing the following Monday (06/09/2014), since I was going to be out of town anyway for the weekend. I never heard anything over the weekend so guessed I would be good to go Monday but went ahead and called at 7AM Monday (when the service department supposedly opens) and had to leave a message to have someone call me back, since nobody was available yet. About 7:15, I tried to call again and could not even get anyone to answer the phone. Therefore, I left my house at about 7:25 (while I could still get a ride from my husband) and I show up at the dealership about 7:40. I find my assigned technician, who gives me a blank stare as if he had never seen me before, and he said my car was not ready they were waiting on parts. He also tried to 'argue' with me about having called me on Saturday and leaving a message that my car was not going to be ready on Monday. I never received a call let alone a message, besides the fact that they have multiple phone numbers in their system to contact me as well as an email address. Ironically, I did receive an email on Sunday informing me that I had 'missed' my service appointment. (riiiiight) I now go through the motions yet again, to sign up for the shuttle to take me back home, with the understanding that the parts would be delivered later Monday (06/09/2014) and that my car would be ready that afternoon. I finally get a call about 3:30 that afternoon letting me know that the parts had not arrived and that they would set me up with a loaner. Lovely, going from a Spark to a Malibu is just what I wanted (not). Forward to Tuesday, I wait and wait, I finally call the dealership about 4:30, and they state the parts still had not arrived. Wonderful!!! (WTF??) I am trying to be patient but at this point, I have a multitude of thoughts going through my mind on what could be happening to my car. Did someone hit it in the lot? Does it need body repair? Are there other issues they found that they are not telling me? Did they lose the car?? Has my car somehow been sucked up into some vortex and sent to the same place where all the missing single socks go? Anyway, Wednesday (06/11/2014) about 12:30 (after leaving a message about 15 minutes prior) I get a call from my tech telling me that the parts are on their way. The parts are coming from CANADA and are 'expected' to arrive on 06/16/2014, but not 'guaranteed' to arrive. I am so fed up with my treatment. I am tired of having to be the one that calls them asking (begging) for updates on my vehicle. On my previous vehicle, the shop that I took my car to was so awesome. They called me about EVERYTHING, anytime I had my car with them. They would even give me random updates every so often just to let me know where in a particular part of the service process they were completing or starting. My previous vehicle was a 1998 cavalier, which had been out of warranty for quite some time, so taking it to my local Firestone was just peachy for me especially considering the amazing customer service I received. What boggles my mind is that they should have known last Friday what the disposition was for the parts needed to remedy my vehicle. At that point, I could have picked up my car and waited until the parts came in to take it back. Instead, I have to drive a loaner vehicle, pay extra money for tolls (since I do not have my toll tag), and I miss my satellite radio darn it Well, as I am getting ready to wrap up my diatribe, I did receive a call from my tech. They are going to swap out the Malibu for a Sonic. Whew! The Malibu is not cutting it for me. Dealing with the spatial differences is not fun. It is not an option to pick up my car and wait for the parts, since they already removed the existing parts and the AC would not work. (ummm yeah, no bueno) I hope that this situation is sorted out by Tuesday at the latest. I have to do some all day traveling next week and with a 100-mile limit per day on the loaner, there will be a conflict. The conversation I plan to have with the service manager will be interesting. Needless to say, I am NOT paying for the oil change they performed. Link to post Share on other sites
Greg_E 211 Posted June 12, 2014 Author Share Posted June 12, 2014 As far as I know, I'm still waiting for parts so you are way ahead of me. I haven't heard anything in a week so I assume my parts are not here. It also may mean that the tech. hasn't been paid for any of the work he did on my ticket, so I would assume he is more interested in getting the parts than I am. Link to post Share on other sites
jckstraw 0 Posted June 12, 2014 Share Posted June 12, 2014 As far as I know, I'm still waiting for parts so you are way ahead of me. I haven't heard anything in a week so I assume my parts are not here. It also may mean that the tech. hasn't been paid for any of the work he did on my ticket, so I would assume he is more interested in getting the parts than I am. So how long did it take for them to tell you what the issue was and how long it would take to get the part(s)? Like I stated prior, what I don't get is why they could not have known this information the day I took the car in. Or, when I called on the Monday prior, they had the spec sheets of what items might be needed and could have gotten some parts availability estimates then. This was the whole reason I made the appointment to begin with, as recommended from the letter. I am walking a fine line between maintaining my cool and remaining courteous versus not-so-courteous. Link to post Share on other sites
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