bluer101 241 Posted July 16, 2013 Share Posted July 16, 2013 I also just e-mailed GM through the above link, stating that I haven't gone to the dealer, because I am not going to tie my car up, or have parts thrown at it for a non fix, since GM is aware of this issue, and is working on a fix, I stated that I want my car on record for the a/c problem, and that I want to be notified when the fix is ready, and then I will bring my car in. We'll see what happens. That's a great idea. Is your letter pretty generic that we can just fill in our info? Would you mind sharing? Link to post Share on other sites
Greg_E 211 Posted July 16, 2013 Share Posted July 16, 2013 (edited) Mine is kind of specific because I reminded them that I'd had problems before. They will simply respond that you need to call anyway, they can't work by email. Edited July 16, 2013 by Greg_E Link to post Share on other sites
Lazerface 24 Posted July 16, 2013 Share Posted July 16, 2013 Yep, I also contacted them via email and chat. They will just tell you to bring it in to your local service dept. Link to post Share on other sites
WaltK 305 Posted July 16, 2013 Share Posted July 16, 2013 (edited) That's a great idea. Is your letter pretty generic that we can just fill in our info? Would you mind sharing? When you click on the above link, it takes you to a web form, where you fill in your information, vin#, etc. I would have no problem sharing, but I don't have a copy. I just basically kept it simple, as I stated in the above post. If they write back, telling me to take the car in, I will simply repeat what I originally said. There's no way I'm going to be running back and forth to the dealer, knowing that up to this point, nothing is being fixed. I basically wanted to just add to the noise, along with everyone else, to keep up the pressure. I would assume that being they ask for the vin, the e-mail is at least documented. This is the acknowledgement I received. Email Confirmation of Receipt - Do not reply to this email Thank you for contacting Chevrolet. We welcome the opportunity to individually review your e-mail and we will have a response to you shortly. If this is an urgent matter, please call us at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday, 8 am to 9 pm Eastern Time. Edited July 16, 2013 by WaltK Link to post Share on other sites
Greg_E 211 Posted July 16, 2013 Share Posted July 16, 2013 Mine is going in anyway, need to make an appointment for oil change and have them look at the A/C and maybe a few other things. Link to post Share on other sites
bluer101 241 Posted July 16, 2013 Share Posted July 16, 2013 Thanks, I will write one tonight just so its documented. I need my first oil change soon and the recirculate door motor looked at. But I don't want the AC touched until they have a fix. No part throwing here. Link to post Share on other sites
Lovgun7 75 Posted July 16, 2013 Share Posted July 16, 2013 took mine in today ... its been bad here in the valley. called them at 1pm and they schedualed me at 1:30pm for today. Just want to get it documented. Walked in and handed them a print out of the 3 possible issues so i'll see what happens... Link to post Share on other sites
Greg_E 211 Posted July 17, 2013 Share Posted July 17, 2013 Got the standard answer from my email that the problem is too complex and must be discussed on the phone so there is no paper trail. Maybe I should connect a recorder to the phone and record this for quality purposes. Link to post Share on other sites
WaltK 305 Posted July 17, 2013 Share Posted July 17, 2013 I also received an email from a customer service rep, telling me that they would like to discuss my concerns regarding my air conditioner on the phone. They claim that they will call between 2-4 pm. Ok, at this point, that's all I want. Just to document the issue, and get it on the record. I will stress to them that I am not going on a wild goose chase, as it seems everyone on this forum has a "bad compressor", and most get the car back in either the same, or worse condition. Since I am still pushing enough cool air to be comfortable, I don't want them messing with it. Being they admitted to be working on a fix, just notify me when it is complete. I am also going to point them toward this forum, and push for some sort of official presence to openly monitor, and field some of the concerns of the members. Link to post Share on other sites
Greg_E 211 Posted July 17, 2013 Share Posted July 17, 2013 Push them about the service manual too, delaying for a year and a quarter since it hit the USA market is not acceptable. Link to post Share on other sites
bluer101 241 Posted July 17, 2013 Share Posted July 17, 2013 I also received an email from a customer service rep, telling me that they would like to discuss my concerns regarding my air conditioner on the phone. They claim that they will call between 2-4 pm. Ok, at this point, that's all I want. Just to document the issue, and get it on the record. I will stress to them that I am not going on a wild goose chase, as it seems everyone on this forum has a "bad compressor", and most get the car back in either the same, or worse condition. Since I am still pushing enough cool air to be comfortable, I don't want them messing with it. Being they admitted to be working on a fix, just notify me when it is complete. I am also going to point them toward this forum, and push for some sort of official presence to openly monitor, and field some of the concerns of the members. Sounds good to me. I wish there was some type of GM presence here. We are the real world tests. Link to post Share on other sites
bluer101 241 Posted July 17, 2013 Share Posted July 17, 2013 I swore I would never buy a first run vehicle again and thought I was safe with the Spark since its world wide for a few years. Link to post Share on other sites
WaltK 305 Posted July 17, 2013 Share Posted July 17, 2013 I swore I would never buy a first run vehicle again and thought I was safe with the Spark since its world wide for a few years. I felt the same way, but up to now, I still have no regrets, I've never had as much fun with a car, as I've been having with the Spark. Although a pain in the ass, this a/c problem will be resolved. I don't care what you buy, there is always some sort of problems. All things considered, if this turns out to be the worst, then we will all be in good shape. Naturally, some people will have some individual problems, but hey, that's what a warranty is for. bluer101 and Dori 2 Link to post Share on other sites
Gossamer 50 Posted July 17, 2013 Share Posted July 17, 2013 Sounds good to me. I wish there was some type of GM presence here. We are the real world tests. In one of my conversations with the Chevy people, I told them about this forum and gave him the URL, he told me that they do not follow forums that are not "official" forums (but I did hear him typing it in). I told him that they better start since the info on them can be a help or a hinderence to their vehicle sales, and that there are a lot of unhappy people here. I also told him if I had seen the issues listed here before I bought the car, I would never have bought it. Of course I got a lot of empty apologies and no satisfaction, as usual. Link to post Share on other sites
bluer101 241 Posted July 17, 2013 Share Posted July 17, 2013 I felt the same way, but up to now, I still have no regrets, I've never had as much fun with a car, as I've been having with the Spark. Although a pain in the ass, this a/c problem will be resolved. I don't care what you buy, there is always some sort of problems. All things considered, if this turns out to be the worst, then we will all be in good shape. Naturally, some people will have some individual problems, but hey, that's what a warranty is for. No regrets either and I'm confident that a fix will come. I also enjoy my Spark everyday. I feel like a kid again with a new toy every time I drive it. I even just sit there and stare at the Spark. I still have lots of mods to do too. Right now I'm working on DVD headrests. Link to post Share on other sites
bluer101 241 Posted July 17, 2013 Share Posted July 17, 2013 In one of my conversations with the Chevy people, I told them about this forum and gave him the URL, he told me that they do not follow forums that are not "official" forums (but I did hear him typing it in). I told him that they better start since the info on them can be a help or a hinderence to their vehicle sales, and that there are a lot of unhappy people here. I also told him if I had seen the issues listed here before I bought the car, I would never have bought it. Of course I got a lot of empty apologies and no satisfaction, as usual. I read reviews and forums before buying mine in January. I did see one person complain about the AC but that could have been isolated, but guess not. I also read about the steering wheel controls unlit. I purposely went at night to test drive mine. The Internet is a powerful tool. That's why I urge everyone not registered to join and post. It just makes Chevy more aware. Most people think that's the way it was designed like my resident until I asked her. Link to post Share on other sites
Lazerface 24 Posted July 17, 2013 Share Posted July 17, 2013 he told me that they do not follow forums that are not "official" forums So where is the official forum? Id like to join Link to post Share on other sites
Greg_E 211 Posted July 17, 2013 Share Posted July 17, 2013 So where is the official forum? Id like to join Funny. Link to post Share on other sites
Jeffrey Makela 6 Posted July 17, 2013 Share Posted July 17, 2013 does the 2014 spark have this problem? Link to post Share on other sites
Lazerface 24 Posted July 17, 2013 Share Posted July 17, 2013 as far as I know, there was only a couple minor visual changes for 2014. so it probably does :( Link to post Share on other sites
Greg_E 211 Posted July 17, 2013 Share Posted July 17, 2013 If it didn't, GM would know how to fix the 2013 Sparks so I would expect it does have this problem. I'm sure it really comes down to a huge pile of money and GM is trying to get the manufacturer of the parts to cover the repairs. Link to post Share on other sites
Dori 13 Posted July 17, 2013 Share Posted July 17, 2013 Just got off the phone with GM Indian lady. She did nothing but apologize and inform me her files don't show any recalls on this issue. She did tell me she is going to be forwarding my case to a district person that will work with me as well as me dealer to solve this issue completely. So I guess it's the waiting game again. We will see what the district person has to say. Link to post Share on other sites
Greg_E 211 Posted July 17, 2013 Share Posted July 17, 2013 Techlink June 2013 on page 6 is what should be referenced when talking to these people. Called and got voice mail, left my number at work expecting a call back but they only have 20 minutes more to get me before I go home and they will miss me while I drive. Link to post Share on other sites
Lovgun7 75 Posted July 17, 2013 Share Posted July 17, 2013 I also have no regrets ... super cheap car and very fun. I come from an 89 camaro and a 71 challenger ... both had no A/C. Although its annoying having just bought a new car and the A/C is shot... not entirely a deal breaker since im rolling in a 2013 Tahoe rental blasting the A/C until the issue is fixed. My dad gave me the lemon speech " if they cant fix it and by law they need to give you a new car" lol. Not sure if that works with this but if i have to keep taking it to the dealer im just happy im saving miles on my spark AND GM is picking up the bill on the rental. just out of curiosity ... what are the chances of this being a lemon ? since GM has not officially said that there is an issue or that they are working on a fix. I seriously don't dont mind taking the car in to the dealer as many times as possible since im literally 2 min away from where i bought my car. Ill just keep getting rentals and trying out the entire GM line haha ! to be honest depending on how you feel about the situation its probably best if you dont show a copy of the 3 known issues... that way you can keep taking the spark to the dealer and keep getting rentals with functioning A/Cs and putting miles on a rental. Link to post Share on other sites
WaltK 305 Posted July 17, 2013 Share Posted July 17, 2013 Ok, i got the call from the CSR, he was very congenial, but not too high on the totem pole. He claims he is not aware of a widespread a/c problem, but then admitted that unless it was a general recall, he wouldn't be. He kept pressing me to take the car to the dealership, to be diagnosed, and I kept refusing, telling him I didn't want to waste my time. I explained to him that GM has issued a directive to the dealers, with the three options, basically admitting there is a problem, but the dealers, country wide, are throwing compressors at the problem, to the point of depleting the supply. When he finally understood that I wasn't going to budge, he documented everything that was said, and issued me a service ticket#. So my car is on record for having the problem. During the conversation, I kept hammering him with the posts from this forum, and told him they need to get someone down here, and make an appearance to show some interest, and bolster confidence, in their customers, as this is probably the most active Spark forum on the net. He really liked, and understood the idea, and said he was going to submit it to customer relations. He took the URL, so we shall see. He said he knows they monitor the Consumer Reports site. I questioned him on the service manual, He said it should be available for order at the dealership parts counter, but wasn't sure. We spoke for about 20 min., but that is the gist of the conversation. Link to post Share on other sites
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