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Chevrolet Customer Care

Official Chevrolet
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Everything posted by Chevrolet Customer Care

  1. Hi Shimmmer, We regret to hear that you are experiencing this concern with your Spark and would like to assist in any way that we can. We recognize that you are seeking the advice from fellow forum members, however, should you like to move forward with having this concern address at the dealership we'd be more than happy to assist. If this is something you are interested in, please send us a private message with your full contact information, VIN, current mileage, and preferred dealership. To learn more about GM's privacy policy, you can visit bit.ly/2lzGxXu Best, Netty J. Chevrolet C
  2. Hello Lovgun7, We regret to hear that you are experiencing a concern with the tires on you Spark. We recognize that you are seeking advice from fellow forum members, however, if you would like to have this concern addressed at the dealership. We would be more than happy to assist. Please send us a private message with your full contact information, VIN, current mileage, and preferred dealership if this is something your are interested in. To learn more about GM's privacy policy, you can visit bit.ly/2lzGxXu Best, Netty J. Chevrolet Customer Care
  3. Hello robstacles, I can certainly recognize how frustrating this matter would be, and we are sorry for any displeasure. While I understand you’re seeking opinions, please know that our team welcomes the opportunity to discuss your situation further. If interested, please send us a private message with more information. Helen Chevrolet Customer Care
  4. We’re very sorry to learn of these sentiments, spark2014, This is certainly not the feedback we like to hear from our customers, and we apologize for any inconveniences caused. If you would like to further discuss with our team, we encourage you to send us a private message at your earliest convenience. Helen Chevrolet Customer Care
  5. Welcome to the forum, 15LeftoverGrape, We’re very sorry to learn of these difficulties with your Spark, and apologize for any inconveniences caused. If you would like to further discuss with our team, we encourage you to send us a private message at your earliest convenience. Helen Chevrolet Customer Care
  6. Hello Metro2.0, We understand why this would be concerning and do apologize for any inconvenience you're experiencing with your Spark. Please keep us updated on your dealership visit and feel free to reach out by direct message if an extra layer of assistance is needed. We appreciate your time and look forward to your future updates. Jasmine Chevrolet Customer Care
  7. Hello nostalgija, We realize that you are seeking the advice from other forum members, however, we would like to get you in contact with our team in your region to better assist you. Please send your full contact information, VIN, dealership, and the summary of your concern to chevroletcustomercare@gm.com. Best, Netty J. Chevrolet Customer Care
  8. Hello Samantha, We regret to hear that you are experiencing a concern with your Spark. We realize that you are seeking the advice from other forum members, however, if you would like to have this addressed at the dealership we would be more than happy to facilitate an appointment with one of our local dealerships. If this is something you are interested in, please send us a private message with your full contact information, VIN, and the mileage of your vehicle. Best, Netty J. Chevrolet Customer Care.
  9. Hey KillaX, I regret to hear that you are experiencing this noise concern with you Spark. I’d be more than happy to help connect you to with a Chevrolet dealership to have them diagnose this concern, and provide you with a recommended resolution. If this is of interest to you, please send us a private message with your full contact information, VIN, current mileage, and the name of the certified Chevrolet dealership you would like to work with. Feel free to include any questions that you may have. Best, Cecil J. Chevrolet Customer Care
  10. Hello concentricstars, Thank you for reaching out. I regret to hear that you are experiencing concerns with your Spark, and would like to apologize for any inconvenience caused. Please know that you are a valued Chevrolet customer, and we want you to have a positive experience with both your vehicle and dealership. As an extra layer of assistance, I would be more than happy to reach out to your dealership, and act as an extra layer of assistance throughout this process. If this is of interest to you, please send us a private message with your VIN, full contact informat
  11. Hey Mewthree, I regret to hear that you are experiencing concerns with your Spark, and would love to look into ways to assist. At your earliest convenience, please send us a private message with your full contact information, VIN, current mileage, and the name of the dealership you have been working with. Feel free to include any questions that you may have. Looking forward to working with you! Best, Cecil J. Chevrolet Customer Care
  12. Welcome to the forum, Chevygurlroq, This is certainly not the feedback we like to learn, and sincerely apologize if this has not been your experience. We’d be happy to look into this matter further on our end, and would like to be of assistance to you in the best way possible. Please send us a private message at your earliest convenience. To ensure we have all pertinent details, be sure to include your VIN, current mileage, full contact information and name of involved dealer. Kindly, Helen Chevrolet Customer Care
  13. We’re very sorry to learn of this concern, Jeffrey, If you have not yet had the opportunity to bring this to the attention of your preferred dealership, please know that our team is here to help. We would be more than happy to facilitate an appointment on your behalf. If interested, please send us a private message with your VIN, mileage, full contact information and name of preferred dealer. Helen Chevrolet Customer Care
  14. Welcome to the forum, Egon, We’re very sorry to hear that you’ve noticed these cracks in your Spark, and apologize for any inconveniences caused. While I understand you’re seeking opinions, please know that our team welcomes the opportunity to assist you with this vehicle concern. Unfortunately, because we are not certified mechanics, we are not able to provide you any technical advice or feedback. However, we'd be happy to look into this on our end. If interested, please send us a private message with your VIN, full contact information and name of preferred dealer. Helen
  15. Hello, Rya! Congratulations on the purchase of your new Spark and welcome to the GM family! We're sorry to hear about this clunking you're experiencing, have you made your dealership aware of this yet? If you're interested in taking it in for a diagnosis, please send us a private message and we'd be happy to assist! Best, Chelsea D. Chevrolet Customer Care
  16. Hi evertroy, We are sorry to hear about your concerns with your Spark. The dealership will have the most accurate information pertaining to this. However, we would be happy to check for any open announcements associated with your vehicle. Feel free to send us a private message with your VIN. Best, Cristina Chevrolet Customer Care
  17. Hey there GuyFromMars, Thanks for bringing this to our attention and I'm sorry to hear that you're experiencing acceleration concerns in your Spark. I understand you're currently working with your dealership, however, we'd like to offer an extra layer of assistance on our end. If this interests you, please send us a private message with your VIN, full contact information, and the dealership you're working with to move forward. Sincerely, Chelsea D. Chevrolet Customer Care
  18. Hey there aadodge, Sorry to hear about your recall concerns and please know that we handle these concerns on a case by case basis. Let us know how it goes at the dealership on Saturday and feel free to reach out if you have any questions or concerns in the meantime! Chelsea D. Chevrolet Customer Care
  19. Hi VegasSpark, I'm so glad to hear that your dealership has resolved this for you! Should you have questions or concerns in the future, please don't hesitate to reach out. Have a great day, Chelsea D. Chevrolet Customer Care
  20. Hello hrcollier, I regret to hear about your TuneIn radio app. As previously mentioned by a fellow forum user, I do recommend contacting our Infotainment Customer Support team as they are in the best position to assist with all infotainment related concerns. You can reach them at (855) 478-7767. Thank you, Chelsea D. Chevrolet Customer Care
  21. Hello VegasSpark, I realize this driver seat is rather concerning for you. Should you decide to bring the vehicle into the dealership for service, we're available via private message if an extra layer of assistance is needed. If you send an inquiry, please include your VIN, mileage, contact information, and preferred dealership as well. Just wanted to chime in! Thank you for your time and have a wonderful evening. Jasmine Chevrolet Customer Care
  22. Hello Andyspark, I'm very sorry to hear about the difficulty you're experiencing with your Spark and do understand this situation has been upsetting for you. Would you mind keeping us posted on your dealer visit? We're here to help if needed and are available via private message. Should you send an inquiry, please include your VIN, mileage, contact information, and the name of your dealer. Best, Jasmine Chevrolet Customer Care
  23. Hello shy_portia, It sounds like you're having a tough time with your Spark. I do see we were interacting via private message and we'd be happy to continue assisting from there if needed. Thank you for keeping the forum updated and have a great weekend. Jasmine Chevrolet Customer Care
  24. Hello spark2014, Sounds like you're having a tough time with your Spark and we are very sorry for the frustration this has caused. If you'd like, we can certainly get in touch with the dealership on your behalf for further clarification. Feel free to send us a direct message with your VIN, mileage, contact information, and the name of your dealership if this is a route you'd like to take. We're happy to help and hope to hear from you soon. Jasmine Chevrolet Customer Care
  25. Hello JessieD29, I'm terribly sorry to hear you've encountered such frustrations with your Spark. I recognize how stressful this situation was for you and your family and do apologize for the inconvenience caused. Please keep us updated on your engine replacement as we'd be more than happy to assist if needed. Just so you are aware, we're available via private message. Thank you for taking out the time to post your experience on the forum and have a great weekend. Jasmine Chevrolet Customer Care
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