Chevrolet Customer Care

Official Chevrolet
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    254
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About Chevrolet Customer Care

  • Rank
    New Member

Contact Methods

  • Website URL
    http://www.chevrolet.com

Profile Information

  • Region
    U.S. Northeast
  • Location
    Detroit, MI
  • Current Vehicle
    Spark

Recent Profile Visitors

934 profile views
  1. Hello robstacles, I can certainly recognize how frustrating this matter would be, and we are sorry for any displeasure. While I understand you’re seeking opinions, please know that our team welcomes the opportunity to discuss your situation further. If interested, please send us a private message with more information. Helen Chevrolet Customer Care
  2. We’re very sorry to learn of these sentiments, spark2014, This is certainly not the feedback we like to hear from our customers, and we apologize for any inconveniences caused. If you would like to further discuss with our team, we encourage you to send us a private message at your earliest convenience. Helen Chevrolet Customer Care
  3. Welcome to the forum, 15LeftoverGrape, We’re very sorry to learn of these difficulties with your Spark, and apologize for any inconveniences caused. If you would like to further discuss with our team, we encourage you to send us a private message at your earliest convenience. Helen Chevrolet Customer Care
  4. Hello Metro2.0, We understand why this would be concerning and do apologize for any inconvenience you're experiencing with your Spark. Please keep us updated on your dealership visit and feel free to reach out by direct message if an extra layer of assistance is needed. We appreciate your time and look forward to your future updates. Jasmine Chevrolet Customer Care
  5. Hello nostalgija, We realize that you are seeking the advice from other forum members, however, we would like to get you in contact with our team in your region to better assist you. Please send your full contact information, VIN, dealership, and the summary of your concern to chevroletcustomercare@gm.com. Best, Netty J. Chevrolet Customer Care
  6. Hi

    Hello Samantha, We regret to hear that you are experiencing a concern with your Spark. We realize that you are seeking the advice from other forum members, however, if you would like to have this addressed at the dealership we would be more than happy to facilitate an appointment with one of our local dealerships. If this is something you are interested in, please send us a private message with your full contact information, VIN, and the mileage of your vehicle. Best, Netty J. Chevrolet Customer Care.
  7. In July 2016, I purchased a 2014 Spark from Jones Junction/Bel Air Hyundai in Bel Air, MD.  I took it in to the service center at the same dealership in November for a check engine light and heater not working properly.  Was told the coolant was low, and so "topped off" during this visit, which "fixed" both problems.  Beginning of February, check engine light came back on and heater stopped working, this time temp light popped on one time.  Took it back to the service center at the Dealership immediately and now am being told they need to replace the "thermal gasket" and possibly the head gasket is blown.  Is this something that would be covered under Chevy warranty? Jones Junction claims Engines are covered for a lifetime, (http://www.jonesjunction.com/jones-for-a-lifetime.htm) but am now being told that this work is not covered because it's considered preventative maintenance.  Advice?  Help?

  8. Hey KillaX, I regret to hear that you are experiencing this noise concern with you Spark. I’d be more than happy to help connect you to with a Chevrolet dealership to have them diagnose this concern, and provide you with a recommended resolution. If this is of interest to you, please send us a private message with your full contact information, VIN, current mileage, and the name of the certified Chevrolet dealership you would like to work with. Feel free to include any questions that you may have. Best, Cecil J. Chevrolet Customer Care
  9. Hello concentricstars, Thank you for reaching out. I regret to hear that you are experiencing concerns with your Spark, and would like to apologize for any inconvenience caused. Please know that you are a valued Chevrolet customer, and we want you to have a positive experience with both your vehicle and dealership. As an extra layer of assistance, I would be more than happy to reach out to your dealership, and act as an extra layer of assistance throughout this process. If this is of interest to you, please send us a private message with your VIN, full contact information, current mileage, and the name of the dealership that you are currently working with. Looking forward to working with you! Best, Cecil J. Chevrolet Customer Care
  10. Hey Mewthree, I regret to hear that you are experiencing concerns with your Spark, and would love to look into ways to assist. At your earliest convenience, please send us a private message with your full contact information, VIN, current mileage, and the name of the dealership you have been working with. Feel free to include any questions that you may have. Looking forward to working with you! Best, Cecil J. Chevrolet Customer Care
  11. Welcome to the forum, Chevygurlroq, This is certainly not the feedback we like to learn, and sincerely apologize if this has not been your experience. We’d be happy to look into this matter further on our end, and would like to be of assistance to you in the best way possible. Please send us a private message at your earliest convenience. To ensure we have all pertinent details, be sure to include your VIN, current mileage, full contact information and name of involved dealer. Kindly, Helen Chevrolet Customer Care
  12. We’re very sorry to learn of this concern, Jeffrey, If you have not yet had the opportunity to bring this to the attention of your preferred dealership, please know that our team is here to help. We would be more than happy to facilitate an appointment on your behalf. If interested, please send us a private message with your VIN, mileage, full contact information and name of preferred dealer. Helen Chevrolet Customer Care
  13. Welcome to the forum, Egon, We’re very sorry to hear that you’ve noticed these cracks in your Spark, and apologize for any inconveniences caused. While I understand you’re seeking opinions, please know that our team welcomes the opportunity to assist you with this vehicle concern. Unfortunately, because we are not certified mechanics, we are not able to provide you any technical advice or feedback. However, we'd be happy to look into this on our end. If interested, please send us a private message with your VIN, full contact information and name of preferred dealer. Helen Chevrolet Customer Care
  14. Good after noon! My name is Daniel and I live in Puerto Rico. I currently own a automatic 2015 chevy spark which i recently bought. I been having problems when accelerating when I up a hill or simply hit the gas the car feels as it doesnt want to run then it suddenly accelerates. Everytime I come to a stop it also takes long to take off. This is the most concerning problem I have as I fear its dangerous. The other minor problem is when turning left I feel a scraping noise from the front end and when coming to a stop it seems to hesitate.

  15. Hello, Rya! Congratulations on the purchase of your new Spark and welcome to the GM family! We're sorry to hear about this clunking you're experiencing, have you made your dealership aware of this yet? If you're interested in taking it in for a diagnosis, please send us a private message and we'd be happy to assist! Best, Chelsea D. Chevrolet Customer Care